We want you to love our products and the experience shopping with us! If you are not completely satisfied with your purchase, let us know and we will work with you to make it right. You can reach out to us at +92300-8403497 or customer care purziya.pk@gmail.com for any inquiry or assistance required.

Returns And Exchanges

Purziya has a strict no return policy. Items once purchsed, cannot be returned unless found to be of defective quality.  For return requests due to quality issue, Purziya will issue a full refund of the item(s) in the form of store credit to the customer, which can be used for any future purchase.

You may exchange any item bought from Purziya within 7 days of receiving it. The item must not be worn, altered, or washed. Also, please note that the item(s) must be in its original packing with the invoice.

For orders within Pakistan, if an item has been wrongfully delivered (in terms of size, colour, or silhouette) the customer has the right to request an exchange. All exchanges can only be made for the same product. All returns and exchanges for orders within Pakistan must be sent back to the address provided by Purziya at the customer’s expense.

If your product is defected, please fill out the ‘Defective Item’ form when processing your return or exchange, as this helps us conduct a quality inspection to approve your request. It would also be helpful if any photos of the defects can be shared with Purziya customer service.

All our internationalorders are delivered via DHL Express. Unfortunately, we are unable to processreturns and exchanges for orders shipped internationally. However, if items aredefected, you may either request an exchange or receive store credit that canbe used for a future purchase made with Purziya. International customers willnot be required to send the product back to Purziya when processing a return orexchange.

Items bought on sale cannotbe exchanged or refunded. However, if any purchased items are defected we willbe willing to process a refund.

Order Cancellations

You may cancel your order any time before the order has been processed or confirmed by our customer support team. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. Purziya reserves the right to cancel orders for any reason including the stock unavailability, pricing imprecisions, or the declined payment by your authorized financial institution. If an online payment was made, the customer will either be issued store credit or a refund. A refund will made to the same credit card that was used for the purchase and the amount may appear in your monthly credit card statement in 3-10 days.